Return Policy

Return Policy

All returns are subject to approval by a store manager.

Damaged Items:

Requests to return items that arrived damaged must be submitted to us within 2 business days of receipt.  Such requests should be made via e-mail or telephone (973-772-2350).  

If your merchandise arrived damaged, please save the packaging materials as the shipping provider may require them for inspection.

Please Note: No returns will be accepted without prior notification!

Items Ineligible for Return:

No food products can be returned other than obvious shipment damage (for which you must save all material as noted above), or verifiable quality problems (which must be verified prior to receiving credit). For food products quality issues: (1) call us for return authorization (2) after receipt of product and verification you will receive credit for product purchase costs (3) If product is not quality deficient after our inspection, we will either return it to you at your expense, or scrap it here if you do not want it returned, but no credit will be issued.

Books are not returnable

 

RETURNS & SHORTAGES: WE DO NOT SELL ON CONSIGNMENT. EDIBLE products may NOT be returned (unless incorrect items were shipped by GS). Shopworn, priced, loose merchandise not in the original container or merchandise over 10 days old (from order received date) may NOT be returned. FOOD PRODUCTS ARE SHIPPED AT THE PURCHASERS RISK AND ARE NOT GUARANTEED AGAINST WEATHER RELATED DAMAGE (MELTING OR DETERIORATION). Unacceptable returns will be returned at your expense or destroyed. Acceptable returns are subject to a 20% restocking fee. Shortages must be reported within 5 days after receipt of merchandise. Please check carton and packing materials carefully as small items can easily be overlooked. Please pack returned merchandise carefully as returned items must be received back in salable condition (including any original outer boxing ) for credit to be issued.

Returns due to YOUR error in ordering or that you do not like upon receipt:

These items (except FOOD PRODUCTS) will be accepted for return at your shipping expense. Please pack returned items carefully within another carton (where applicable) to avoid damage during the return. Returned items must be in the original condition and packaging and received by us in a salable condition to be eligible for credit and must be returned within 10 days of receipt of order. A 20% restocking fee will be charged for returned items. Unacceptable returns will be returned at your expense or destroyed.

NOTE: Following are items that MAY NOT BE RETURNED unless due to our error in shipping the wrong product.

ALL FOOD PRODUCTS, ALL MOLDS, ALL COOKIE CUTTERS, CAKE PANS, or ANY PRODUCT “NOT” IN ITS ORIGINAL UNOPENED PACKAGE

 

All returns are subject to approval by a store manager.